Disconnection & Reconnection
Disciplined, fully documented execution of disconnection and reconnection service orders. USI crews carry out this sensitive work safely and professionally — protecting your revenue while treating your customers with respect.
Disconnection Orders Delinquent & policy-based cut-offs
Reconnection Orders Prompt restoration after settlement
Proof of Action Photo, GPS & timestamp per order
Same-Day Reporting Order status synced to your office
Protecting Revenue While Respecting Customers
Every month a delinquent account stays connected is revenue your utility never recovers. But disconnection is also the most sensitive customer touchpoint a utility has — done poorly, it creates complaints, confrontations, and reputational damage. USI crews are trained to do it right: by the book, by your policy, and with courtesy.
Just as important is the other half of the job — reconnection. Once an account settles, USI prioritizes restoring service quickly, because a fast reconnection turns a difficult moment into recovered goodwill and a paying customer again.
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Safety-First Procedures Crews follow strict electrical safety practices on every order — protecting your customers and our people.
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Policy & Regulatory Compliance Orders are executed per your utility's rules and regulatory notice requirements, every time.
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Complete Audit Trail Photo, GPS, and timestamp on every action — dispute-ready records your office can stand behind.
From Service Order to Signed-Off Report
Every order follows the same accountable, traceable path.
Service Order Dispatch
Disconnection and reconnection orders are dispatched digitally to field crews through handheld devices — no paper orders to lose or mix up.
Field Execution
Trained, uniformed crews carry out the order safely, following your utility's procedures and communicating clearly with the customer on site.
Evidence Capture
Each completed order is closed with geotagged photos, meter status, and timestamps — proof of exactly what was done, where, and when.
Status Sync & Reporting
Order statuses sync back to your office the same day, keeping customer records current and giving management a live view of completion rates.
Priority Reconnection
Settled accounts are queued for immediate reconnection, restoring service fast and turning collections pressure into recovered revenue.
Trusted with Sensitive Field Work
USI executes service orders for utilities across the country.
Electric Cooperatives
50+ partner coops nationwidePrivate Distribution Utilities
Including Meralco service areasWater Districts & Utilities
Water service ordersLGUs & Government Utilities
Municipal utility operationsKey Features & Deliverables
A complete, accountable service-order operation.
Digital Service Orders
Orders dispatched, executed, and closed on handheld devices through USI's Field++ platform — traceable end to end.
Trained, Uniformed Crews
ID-badged personnel trained in electrical safety, your policies, and professional customer interaction.
Real-Time Status Updates
Your office sees order progress as it happens — completed, pending, unserviceable — instead of waiting for end-of-day paper reports.
Priority Reconnections
Settled accounts are restored quickly — protecting customer goodwill and getting revenue flowing again.
Put Your Service Orders in Disciplined Hands
Tell us your monthly order volume and coverage area — we'll propose a crew deployment fitted to your operations.